Replacement Glass & Panels

Anti-graffiti coatings on glass and panels allow most tags to be removed with a non-abrasive cleaner. For damaged glass, our 48-hour Canada-wide replacement program dispatches tempered glass from regional depots in Toronto, Montreal, Calgary, and Vancouver. Our maintenance contracts include monthly cleaning, quarterly inspection, and annual hardware torque checks. Treatment depends on incident frequency: sacrificial film (clear polymer sheet swappable in under 4 minutes) is right for high-vandalism corridors where panels are tagged weekly — replacement film costs $30–$60 per panel versus $200–$400 to refurbish a permanently-coated panel. Permanent fluoropolymer coating is right for low-vandalism sites where the once-a-year clean-down justifies the initial uplift. For glass breakage, 8–10 mm polycarbonate instead of tempered glass survives baseball-bat-grade impact and is the default spec on school and campus deployments.

Standard warranty is 10 years on aluminum frames, 5 years on tempered glass and polycarbonate, 3 years on electrical and lighting components, and 2 years on solar batteries. Extended 15-year structural warranty is available with annual maintenance contract. All warranties are honoured Canada-wide with regional service depots. A summary of warranty terms across the product line: structural aluminum frame 10 years, glazing 5 years (manufacturing-defect breakage, not vandalism), bench 5 years, lighting 2 years, PV panels 25 years (linear power output), LiFePO₄ battery 5 years (80% capacity retention), heater element 3 years, smart-shelter electronics 3 years, cellular modem 5 years. Warranty registration happens automatically at install commissioning — no paperwork from your side. Claims are processed through our maintenance hotline (888) 663-2244 with a 48-hour response SLA on warranty-covered items.

Call (888) 663-2244 or use our online quote form. Provide site address, quantity, preferred shelter type (standard / solar / heated / accessible / smart), and any special requirements (advertising panels, branded glass, custom dimensions). Quotes typically return within 2 business days with stamped drawings, NBCC-engineered loads for your city, and CCDC-ready contract forms. The fastest path is the online quote form on each product page — fill the quantity, configuration, and ship-to province and we typically respond within one business day with a written quote PDF. For complex projects (custom design, multi-shelter networks, RFP responses), book a scoping call with our project-engineering team via the contact page; the call surfaces the right product family, options, and budget envelope before we put pricing together. For municipal and government-procurement RFPs, send the bid documents to bids@busshelters.ca and our bid desk responds within 5 working days.

Frames are 6061-T6 extruded aluminum or hot-dipped galvanized steel depending on application; walls are 6 mm tempered safety glass or 8–12 mm clear/tinted polycarbonate in high-vandalism areas. Roofs are double-skin polycarbonate or standing-seam aluminum. Benches are stainless steel or HDPE recycled-plastic lumber. Fasteners are tamper-proof stainless throughout. Material selection is climate-driven: aluminum on coastal and road-salt sites where steel corrodes, hot-dip galvanized HSS where impact loading matters (snow-blower throw, vehicle proximity), polycarbonate on campus and school sites where vandal resistance trumps glass clarity. Powder-coat finish is AAMA 2604 for 10-year colour fastness in Canadian sun. Gaskets and sealants are silicone with -50 °C flexibility to survive 90+ freeze-thaw cycles a year on the Prairies. The full material specification by product line is on each product page.